If your game is not saved when you uninstall it, you could lose all the game data on your account. Important: Back up your game before trying to uninstall and reinstall it as a troubleshooting step. Lost progress or don’t see your account? Make sure you’re signed in to the correct account for your game - EA Account, Google Play, or Facebook.Missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.Did you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us.Having trouble with your Android mobile game crashing, loading, connecting to servers, or other issues? Try these troubleshooting steps.
